You have been given incorrect information by the Support Engineer. Let us know if you need further assistance. We recommend using Windows Easy Transfer to back up your files and settings. You can back up files to an external hard disk, a DVD or CD, or a network folder. It's sometimes referred to as a clean installation for that reason. This option replaces your current version of Windows with Windows 7, but doesn't preserve your files, settings, and programs. This option replaces your current version of Windows with Windows 7, and keeps your files, settings, and programs in place on your computer. There are two options to choose from during the Windows 7 installation process: Now initiate custom installation of Windows 7: Installing and reinstalling Windows You can get an Installation Disk created from the link below: Thanks for posting your query to Microsoft forum.
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